Filing a Claim
It's not likely that you'll have to file a claim, but if you
do, make sure that any losses or damages have been clearly noted on the van foreman's
inventory sheet before you sign it. (Another reminder: Be sure to safeguard your copy of
all paperwork for future reference. If you have items of unusual nature or value, have
them professionally appraised before your move.)
 Your destination agent or the van
line's home office will provide you with the necessary claim forms. These forms come with
instructions. However, don't hesitate to call your destination agent if you have any
questions.
It's not necessary to unpack every box immediately, but do
look for obvious damage to carton exteriors. For your own protection, keep damaged items
in their shipping boxes and do not dispose of any broken or chipped pieces until after
your claim has been settled.
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Remember that all claims must be submitted in writing --
within a specified period of time following delivery. If you're one of the relatively few
customers with a claim, file promptly. You have up to nine months to file a claim in the
U.S. and up to sixty days in Canada. However, the more quickly you submit your claim, the
faster the van line will be able to resolve the matter.
One last note: If your delivery is late because of the van
line's delay, you should inquire about inconvenience claims for any reasonable
out-of-pocket living expenses that you might have incurred as a result.
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